Privacy Policy - Lisa Musgrave DDS
Effective Date: May 19, 2025

At Lisa Musgrave DDS (“we,” “us,” or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and office.

By visiting our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website or services.

1. Information We Collect

Personal Information
We may collect personal information such as:

Name
Email Address
Phone Number
Mailing Address
Insurance and Health History
Payment Information

Non-Personal Information
We may collect certain non-personal information, including:

Browser type, IP address, and device data
Pages visited on our site and time spent
Referring website addresses
General location data

2. How We Collect Information

Direct Collection
We collect information directly when you:

Submit online forms
Schedule appointments
Contact us via email, SMS, or phone
Pay for services through our payment portal

Automatic Collection
Our website uses cookies and tracking tools to collect usage data and enhance your experience.

3. Use of Information

We use the information collected for the following purposes:

To provide holistic and biological dental care services
To manage appointment scheduling and reminders
To process payments and verify insurance
To send you relevant updates or promotional content
To ensure compliance with applicable laws and medical guidelines
To improve our services, website functionality, and user experience

4. Sharing of Information

We may share your data with:

Insurance Providers: To process claims
Third-Party Vendors: For software, billing, email systems, or analytics
Partners or Affiliates: To support our services with trusted providers
Legal Authorities: When required by law or to protect our rights

Your information is never sold. Any third party we engage must handle your data securely and in compliance with HIPAA.

5. Data Security

We take steps to secure your data, including:

SSL Encryption
HIPAA-Compliant Data Handling
Restricted access to sensitive data
Regular website and system audits

No method of electronic transmission is 100% secure, but we continuously work to protect your information.

6. Your Rights

You have the right to:

Access, update, or delete your personal information
Opt out of promotional emails by clicking "unsubscribe"
Opt out of SMS messages by replying “OUT”
Disable cookies via your browser

For changes or deletions, email us at lisamusgravedds@icloud.com.

7. Data Retention

We retain your data as long as necessary for treatment, legal, or regulatory purposes. You may request deletion, and we’ll comply unless retention is legally required.

8. Children’s Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from children. If you believe we have, please contact us to remove it.

9. Cookies and Tracking

We use:

Essential Cookies – Required for website functionality
Performance Cookies – Analyze user behavior
Functionality Cookies – Remember preferences
Marketing Cookies – Deliver relevant ads

You may control cookie settings through your browser.

10. External Links

Our website may link to external resources or educational materials. We are not responsible for the privacy practices of those websites.

11. Policy Updates

We may update this policy as necessary. Revisions will be posted with a new effective date. Continued use of our services means you accept any changes.

12. Contact Us

Questions or concerns?
Email: lisamusgravedds@icloud.com

13. Limitation of Liability

To the maximum extent allowed by law, Lisa Musgrave DDS is not liable for any indirect or consequential damages arising from your use of our website or services.